Frequently Asked Questions (FAQ)
About Orion Promotional Group
Q: What does Orion Promotional Group do?
A: We specialize in high-quality promotional products, branded merchandise, and custom apparel that help businesses stand out and leave a lasting impression. From concept to delivery, we handle everything with care and creativity.
Ordering & Customization
Q: How do I place an order?
A: You can start your order by contacting us directly through our website, email, or phone. Our team will guide you through product selection, design, and delivery options.
Q: Is there a minimum order quantity?
A: Minimums vary by product, but most items do have a required order quantity. Contact us with your project details, and we’ll find the best option to fit your needs.
Q: Can I see a sample before placing a full order?
A: Yes! We’re happy to provide samples. Some are free, while others may require a small fee or deposit, depending on the product.
Q: Do you offer design assistance?
A: Absolutely. Our in-house creative team can help with logo placement, color selection, and full custom artwork for your branded items.
Shipping & Delivery
Q: How long does production and shipping take?
A: Production times vary by product, but most items are ready within 7–15 business days after final art approval. Shipping time depends on your location and delivery method.
Q: Do you offer rush services?
A: Yes, we offer expedited production and shipping options on many items. Let us know your deadline, and we’ll work to meet it.
Pricing & Payments
Q: How is pricing determined?
A: Pricing is based on product type, quantity, customization, and delivery time. We offer competitive quotes and will work with your budget.
Q: What forms of payment do you accept?
A: We accept major credit cards, ACH, and company checks. Payment terms may be available for repeat clients.
General
Q: Can I reorder previous items?
A: Yes! We keep your order history on file to make reorders quick and easy. Just let us know what you need.
Q: Do you offer fulfillment or kitting services?
A: We do! Orion can handle kitting, packaging, and even drop shipping for company events, employee gifts, or client mailers.